You deserve to know how your information is used when you visit our site. This page explains what we collect, why we collect it, and how we keep it safe.

Who we are

Our website address is: https://maerimelephantsanctuary.com

Information we collect

• Your IP address and basic browser information may be logged through cookies and analytics tools.
• Any details you enter into our web forms are stored securely.
• If you leave comments (if comments are active), we collect the information shown in the comment form along with your IP address to help prevent spam.
• If you upload images, other visitors may be able to download embedded location data unless you remove it first.

Cookies

• Cookies help our site function and may store small pieces of information such as your preferences or login status.
• Some cookies may track your IP address for analytics or security purposes.
• You can disable cookies in your browser at any time.

Payments

• All payments are handled by KBank, a well-known and secure Thai banking provider.
• You are taken to a separate payment portal when making a booking or purchase.
• We do not access, process, or store any payment details.
• No card information is ever saved on our website.

How we use your data

• To respond to enquiries or bookings made through our forms.
• To improve website performance.
• To protect the site from spam and misuse.
• We do not sell or share your personal data with third parties for marketing.

How long we keep your data

• Comments and their metadata may be stored indefinitely to help recognise future comments.
• If you create an account (where applicable), your profile information is stored until you edit or delete it.
• Contact form submissions are kept only as long as needed for customer service and record-keeping.

Your rights

You can request:
• A copy of the personal data we hold about you.
• That we delete your personal data, unless we are required to keep it for administrative, legal, or security reasons.

Where your data goes

• Visitor comments may be checked by automated spam detection tools.
• Payment details never pass through or remain on our servers.

Contact

If you have any questions about how your information is used, please contact us directly through the website.